Problem Customers

Why Qualitative Feedback Is the Most Valuable Metric You’re Not Tracking | Entrepreneur
June 13, 2025
Opinions expressed by Entrepreneur contributors are their own. For years, marketers have been obsessed with metrics and data-driven strategies, optimizing for numbers more than people.Don't get me wrong, data...
5 Ways to Retain Customers With Good Customer Service | Entrepreneur
December 5, 2024
Opinions expressed by Entrepreneur contributors are their own. One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your customer...
3 Ways to Exceed Expectations in Customer Service | Entrepreneur
March 26, 2024
Opinions expressed by Entrepreneur contributors are their own. Giving people what they want drives the bottom line. Statistics consistently show that consumers are more likely to buy, purchase again...
The 6-Step Blueprint for Excellent Customer Service and Lifelong Customers | Entrepreneur
August 7, 2023
Opinions expressed by Entrepreneur contributors are their own. Every day, as a customer service consultant and customer service turnaround expert and trainer, I work with companies to lift themselves...