Customer Feedback

This Feedback Loop Separates Great Leaders From the Rest
January 11, 2026
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Constructive feedback should balance honesty with encouragement to build trust and accountability. Leaders who embrace feedback demonstrate humility, openness...
This Is the ‘Worst Thing’ Leaders Can Do: OpenTable CEO
December 9, 2025
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Debby Soo uses direct feedback from operators and diners to steer OpenTable’s product decisions. Soo believes storytelling is essential...
Free Webinar | December 4: Low-Cost Marketing Tactics: How to Build Buzz Without a Big Budget
November 10, 2025
Struggling to find a way to grow your brand that doesn’t involve throwing a ton of money at ads? You’re not alone. Many small businesses and startups hit a...
Who’s Your Biggest Threat? These 4 Questions Hold the Answer — and It’s Not Who You Think
September 25, 2025
Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Your main competitor might not be another company but rather the current methods customers use to solve their needs....
Why Qualitative Feedback Is the Most Valuable Metric You’re Not Tracking | Entrepreneur
June 13, 2025
Opinions expressed by Entrepreneur contributors are their own. For years, marketers have been obsessed with metrics and data-driven strategies, optimizing for numbers more than people.Don't get me wrong, data...
How to Turn Complaints, Comments and Compliments Into Business Wins | Entrepreneur
June 12, 2025
Opinions expressed by Entrepreneur contributors are their own. Studies show that 70% of consumers prefer products developed with their feedback in mind, and 67% are more loyal to brands...
6 Ways to Turn Your Audience into Loyal Buyers with Community Commerce | Entrepreneur
March 19, 2025
Opinions expressed by Entrepreneur contributors are their own. In the world of online shopping, customer reviews have become major purchase drivers. The hashtag #TikTokMadeMeBuyIt – where users share purchases...
3 Tried-and-True Strategies For Small Businesses to Emerge Stronger No Matter What the Economy Looks Like | Entrepreneur
January 17, 2025
Opinions expressed by Entrepreneur contributors are their own. The Small Business Optimism Index from the National Federation of Independent Business is trending upward as we begin 2025. Still, small...
How to Stay Relevant with Subtle Brand Refreshes | Entrepreneur
October 10, 2024
Opinions expressed by Entrepreneur contributors are their own. Many brands undergo a formal refresh every few years, updating their look and feel to ensure they stay relevant to their...
How to Maximize Your Profits With This Annual 8-Step Checklist | Entrepreneur
September 30, 2024
Opinions expressed by Entrepreneur contributors are their own. Evaluating your business performance every year is an important step for ongoing success. Stepping back to review financials, sales, inventory, processes...